Shipping & Returns
• Ship to every corner of the world and do free shipping to most countries.
• International shipping is handled by International Transport Company, within 1 week time delivery usually.
• Each order will be insured for the full purchase amount, and can be tracked at the DHL, EMS, UPS .
• Most international shipments are shipped via DHL mainly in retailing, while for wholesaling, Please contact us now, click to join us now! That is why you can enjoy free shipping to UK, AU, USA, etc and great discount offering here off retailing. Save more money now enjoying real brand new quality.
• All the packages will be mailed inside another box!
• After placing orders, please check your e-mail immediately to get order confirmation, and you also can track your order online with the tracking number at the DHL, EMS, UPS!
• Friendly Notice: If you do not receive your order within 7-10 business days, contact us at once!
• We are committed to your complete satisfaction. Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. And make sure all items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
• All ordered items are the right items you pick in www.charmscollections.com and if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
• We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
• All returned merchandise should be sent to the shipping address that we email you.
• We will accept exchanges for a different color or size within only 30 days of the original order dispatch date. Please contact us with your Order ID and one will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
• Contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
• We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. Additionally, We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
• Friendly Notice: Please carefully select your product and size. If you want to return the goods because of your careless mistake, you have to pay the back and forth freight.
• Cancellation of an order must be requested before the order has been dispatched. will incur cancellation fee, which is a 10% of the total order amount. Cause that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
If you have any question please feel free to contact with us. In this case, please contact us for assistance in orders tracking.